Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

Customer Service Representative


Reference: 4671788

Who are we?

You might not have heard of Ngahuia Group Limited but we reckon you'll know our brands - Number One Shoes and Hannahs, two of the most recognised retail brands in New Zealand. Together we are New Zealand's largest footwear retail group.

Our success lies with our experienced, passionate and dedicated teams; genuine people with a positive attitude, who care about exceeding our customers' expectations and enjoy working together as a team.

About the role

This is a fantastic opportunity conveniently located on Auckland's North Shore. The role reports directly to the Senior Customer Service Representative and is responsible for providing first class support to customers who contact us regarding the products and services available in both the online and retail stores for Hannahs, Number One Shoes and Hush Puppies.

The role requires you to handle all calls to a high standard, online chat with customers via our website, and accurately maintain our customer database. A good knowledge of online shopping and social media sites such as Facebook is desirable, as you will be expected to respond quickly to all social media activity.

Does the shoe fit?

Success in this role will rely on you having a level head, being solutions focused and an ability to think on your feet! It is important that you bring a high level of accuracy and experience in Microsoft Office (Excel in particular), be an excellent problem solver and have strong verbal and written communication skills. Experience of working with real time online chat software would be beneficial, but not essential.

We're after a positive and patient multi tasker who's able to work well under pressure and loves our product just as much as we do. Previous experience in a customer service role or call centre would be desirable.

What we offer

This is a full time position, Monday through to Friday working 40 hours per week. You'll be working with a team who are passionate about what they do and have fun along the way. What we offer is:

  • The opportunity to join a well-recognised and reputable company committed to our people's success
  • ​Generous discount off in store product
  • Fabulous location, moments away from the beach!

So if you think the shoe fits, apply now!